Refund and Return Dispute

Know Your Rights

Many countries have passed laws that create cooling-off periods for specific transactions, although the conditions under which they may apply and the transactions covered by the laws vary significantly depending on the jurisdiction.

Certainly, things like food and custom-made goods are excluded from the policy, as well as audio- visual products if unsealed or already downloaded. If you have already used the product and its quality is deteriorated, the merchant/business can reduce or even refuse reimbursement.

Furthermore, you are not entitled to a cooling-off period for

• Accommodation (ex. a hotel room or a short-term let)
• Transportation of goods (including courier services),
• Vehicle rental services
• Catering or leisure activities for specific dates (ex. hotel and restaurant bookings, theatre tickets, catering for an event)
• Discounted items are final and cannot be returned or exchanged
• Other specific items

If your item arrives damaged, does not match the listing description, or is the wrong item, you can return it and claim a refund. If you have changed your mind and want to return the item, you can ask the merchant/business if they will accept a return.

If you no longer want the item, you should check the deal description and make sure the seller offers returns and if they do – under which specific conditions.

Once you have claimed a return, the merchant/business has 3 business days to take care of your request. If your problem isn't solved by the end of the 3-day period, you are entitled to request assistance by us.

The merchant/business has 3 business days to get in touch with you. How they respond depends on the reason you have stated for the return. Often merchants/businesses offer their customers exchanges, store credit (this form of credit can expire within a specific time period) or a refund via the original payment methods. If the merchant/business has not mentioned that the customer has to pay for transportation fees for the return this means that the merchant/business will cover the costs. Remember - when you claim something you must always have proof to support your claim.

Furthermore - bear in mind that for a refund of already bought products and services the merchant’s law is applicable.

If you’re looking to return or exchange your purchase for whatever reason and the merchant/business has not responded or has refused to collaborate without giving any reason, we are at your disposal to assist!

Initiate a dispute

We are available via email at support@dealsinvicta.com. Please make sure you send us a full description of the situation with detailed explanations. In addition, we will need proof on what you claim and also a proof (written communication) that you tried to negotiate with the merchant/business.

We will provide 3 business days to the merchant/business to get in touch with us on the matter and provide us with proof to support their claims.

We will need 2 more business days to review the dispute after the receipt of merchant’s email. Please have in mind that we will be able to return the price for the product ONLY if your complaint passes through us and is filled in not later than 14 days from the purchase of the item.